Trusted by data driven companies
From eCommerce brands to SaaS platforms, Unite powers reliable and fast data pipelines across industries.
Why usHow Unite helps
Unite’s automated data pipelines move data from one source to another in just 4 simple steps:
Plug-and-Play Connectors
Extract and analyse tickets, conversations, messages, tags/macros, SLAs, agent states, CSAT/NPS, KB articles, call recordings/metrics, and QA scores from Zendesk, Freshdesk, Intercom, Kustomer, Aircall/RingCentral/Twilio/Dialpad, Jira/Linear/Asana/Trello—no engineering required.
Automated Data Pipelines
Schedule secure ETL/ELT to land in BigQuery, Snowflake, Redshift, PostgreSQL or connect directly to Looker Studio/Power BI/Tableau for live dashboards.
No-Code Interface
Build and monitor pipelines in a clean UI—no SQL or scripts. Unite handles schema evolution, backfills, and safe deduping. Deliver to your warehouse or connect BI directly.
Unified Reporting
Enable proactive insights, faster resolutions and higher CSAT with unified reporting on customer support tickets and their resolutions. Export to BigQuery, Snowflake, Looker Studio, or wherever your team works best.
FeaturesMake Smarter Decisions for your Support Org with Unite
Unite turns raw conversations into actions that improve CX—and the bottom line.
Support reporting everyone trusts
Live, drillable dashboards for volume, backlog, first response, handle time, resolution time, SLA attainment, reopen rate, CSAT/NPS—by channel, queue, product, language, and agent. Reconciles with CRM and billing so cost-to-serve and retention line up with Finance.
Quality & coaching at scale
Blend QA scores, sentiment, talk ratios, and next-step rates with outcomes (CSAT, FCR, escalations) to coach the right behaviors across Support Reps and raise consistency across the team.
Fewer breaches, faster responses
Track SLA risk in real time by queue/priority; alert on aging and predicted breaches. See where handoffs stall (assignee/queue hops) and fix the workflow.
AI agents you can trust & improve
Ingest & analyse AI based support agent’s transcripts and LLM logs (Zendesk/Intercom) to track containment/deflection, FCR on AI replies, escalation rate, CSAT, time saved, and cost per resolution (tokens/infra).
Source & DestinationsPopular Customer Support sources and destinations
Seamlessly connect your favourite marketing platforms and analytics tools with Unite.
Case StudiesReal Stories. Real Impact.
Discover how businesses like yours are using Unite to transform their data workflows. These real-world case studies highlight the measurable results our clients have achieved.
How AdWave Transformed Digital Marketing Performance with Unite
From scattered data to unified insights — see how AdWave boosted ROI and cut reporting time by 80%.
Challenge
AdWave, a digital marketing agency, struggled with fragmented data from multiple ad platforms, CRMs, and analytics tools. Manual reporting consumed hours each week and delayed campaign optimizations.
Solution & Results
Using Unite’s no-code ETL platform, AdWave seamlessly integrated data from Facebook Ads, Google Analytics, and HubSpot into BigQuery — without relying on engineering resources. Automated data pipelines replaced manual exports, delivering real-time insights across campaigns. Within weeks, reporting time dropped by 80%, marketing teams optimized ad spend faster, and ROI improved by 25%.
Destinations
FAQGot Questions? We’ve Got Answers.
Everything you need to know before get start building your first pipeline.
LET’S BUILD SMARTER DATA PIPELINES — TOGETHER.
Whether you're migrating from another ETL platform or starting fresh, Unite helps your team launch reliable data pipelines fast. Need a demo, drop us a message below:
