Trusted by data driven companies
From eCommerce brands to SaaS platforms, Unite powers reliable and fast data pipelines across industries.
Why usHow Unite helps
Unite’s automated data pipelines move data from one source to another in just 4 simple steps:
Plug-and-Play Connectors
Extract and analyse tickets, conversations, messages, tags/macros, SLAs, agent states, CSAT/NPS, KB articles, call recordings/metrics, and QA scores from Zendesk, Freshdesk, Intercom, Kustomer, Aircall/RingCentral/Twilio/Dialpad, Jira/Linear/Asana/Trello—no engineering required.
Automated Data Pipelines
Schedule secure ETL/ELT to land in BigQuery, Snowflake, Redshift, PostgreSQL or connect directly to Looker Studio/Power BI/Tableau for live dashboards.
No-Code Interface
Build and monitor pipelines in a clean UI—no SQL or scripts. Unite handles schema evolution, backfills, and safe deduping. Deliver to your warehouse or connect BI directly.
Unified Reporting
Enable proactive insights, faster resolutions and higher CSAT with unified reporting on customer support tickets and their resolutions. Export to BigQuery, Snowflake, Looker Studio, or wherever your team works best.
FeaturesMake Smarter Decisions for your Support Org with Unite
Unite turns raw conversations into actions that improve CX—and the bottom line.
Support reporting everyone trusts
Live, drillable dashboards for volume, backlog, first response, handle time, resolution time, SLA attainment, reopen rate, CSAT/NPS—by channel, queue, product, language, and agent. Reconciles with CRM and billing so cost-to-serve and retention line up with Finance.
Quality & coaching at scale
Blend QA scores, sentiment, talk ratios, and next-step rates with outcomes (CSAT, FCR, escalations) to coach the right behaviors across Support Reps and raise consistency across the team.
Fewer breaches, faster responses
Track SLA risk in real time by queue/priority; alert on aging and predicted breaches. See where handoffs stall (assignee/queue hops) and fix the workflow.
AI agents you can trust & improve
Ingest & analyse AI based support agent’s transcripts and LLM logs (Zendesk/Intercom) to track containment/deflection, FCR on AI replies, escalation rate, CSAT, time saved, and cost per resolution (tokens/infra).
Source & DestinationsPopular Customer Support sources and destinations
Seamlessly connect your favourite marketing platforms and analytics tools with Unite.
Case StudiesReal Stories. Real Impact.
Discover how businesses like yours are using Unite to transform their data workflows. These real-world case studies highlight the measurable results our clients have achieved.
ECD Digital Strategy builds an AI-ready warehouse and asks it questions
Unite brings six ad platforms and 10+ client accounts into one BigQuery warehouse. Claude answers questions against it in plain English, and written metric and schema definitions keep the numbers consistent every time.
Challenge
ECD Digital Strategy runs paid media for more than ten e-commerce and direct-to-consumer brands across six ad platforms. Every weekly client report meant six logins, six exports and six definitions of the same metric, reconciled by hand before the Monday call.
Solution & Results
Unite syncs all six ad platforms into ECD’s BigQuery warehouse daily, standardising fields as the data lands. Statfinity modelled the tables and wrote the metric, schema and data-quality definitions that keep answers consistent, then connected the warehouse to Claude. Account leads now ask questions in plain English instead of assembling exports. Weekly report prep fell from around four hours to around one, and cross-platform questions that were never worth the effort now take minutes.
Sources
Destinations
FAQGot Questions? We’ve Got Answers.
Everything you need to know before get start building your first pipeline.
LET’S BUILD SMARTER DATA PIPELINES — TOGETHER.
Whether you're migrating from another ETL platform or starting fresh, Unite helps your team launch reliable data pipelines fast. Need a demo, drop us a message below:
